Refund Policy

1. Subscription plans

If Lumiopage is not right for you, contact support within 14 days of your FIRST payment for a plan and we will refund it in full. This first-purchase guarantee applies once per workspace.

Renewal payments (monthly or yearly) are not automatically refundable, but you can cancel at any time and keep access until the end of the paid period. If you believe a renewal was charged in error, contact support within 7 days of the charge and we will review it.

2. Domain purchases

Domain registrations, renewals, and transfers are registered with the registry the moment the order completes and are NOT refundable. This is a constraint of how domain registries work, not a choice we make. Double-check the spelling of a domain before ordering.

3. Usage-based features

Consumed usage, such as AI generations already produced, cannot be refunded once delivered. Unused quota simply remains available until the end of the billing period.

4. Downgrades and cancellations

Downgrading or cancelling stops future charges; it does not create a pro-rated refund for the current period unless required by law in your country. Where consumer law grants you additional rights, those rights are unaffected by this policy.

5. How to request a refund

Open a support ticket from your dashboard (Support) or use the contact option on this site, from the email address on the account. Include the workspace name and the charge date. Approved refunds are returned to the original payment method within 5 to 10 business days, depending on your bank.

6. Fair use

Accounts terminated for violating the Terms of Service are not eligible for refunds. We may decline refund patterns that indicate abuse of the first-purchase guarantee.